Tickets and changes that know what they are about.
Service desk, change management, asset records and approvals, each linked to the ports, circuits and customers in the inventory rather than typed into a free-text field.
Every ticket opens with the context attached
Incidents, requests and problems reference the resources they concern. Engineers see the device, circuit and affected customers on the ticket, not in a spreadsheet tab.
- Incidents, requests, problems and planned work
- SLAs per customer and service
- Customer and partner portals
- Email, Teams and Slack in and out
See the impact before the change is approved
A change names the resources it touches. Netcosm lists the services and customers behind them and flags conflicts with other changes, so the change board approves with the facts in front of it.
- Impact analysis on every change
- Change windows, freezes and conflict detection
- Approval flows by risk and customer
- As-built record updated on completion
From purchase order to decommission
Devices, licences and contracts with lifecycle, warranty and support status, tied to the racks and ports they occupy.
- Lifecycle, warranty and end-of-support dates
- Licences and support contracts
- Software versions across the estate
- Replacement forecasts for finance
- Power
- 2 × 650 W · A+B
- Mgmt
- 10.24.8.17/32
- X-conn
- XC-0931 → [CUSTOMER]
Configured, not coded
Stages, approvals, SLAs and notifications are configured per process. Dashboards and scheduled reports read from the same record, so the numbers match.
- Visual workflow configuration
- Approvals by role, customer or value
- Dashboards for NOC, SOC and leadership
- Scheduled PDF and CSV reports
Many clients, one platform, one team
Integrators and MSPs run each client as a separate tenant with its own data, portal and branding, while their own staff work across all of them.
- Tenant isolation enforced at the data layer
- Per-tenant branding and portals
- Cross-tenant views for your own staff
- Per-tenant reporting and billing exports
The ticket is a view of the network
A ticket, a change or a request references inventory resources directly. Impact, approvals and the as-built record all follow from that link, so nothing is copied between systems.
Integrations
[PLACEHOLDER: confirm supported list]Questions operations teams ask
Can we replace our existing service desk?
Yes. Most customers migrate open tickets and history with a mapped import, and keep their existing email addresses and portal links.
Does change management work without the inventory?
It works, but the impact analysis before approval depends on the resources being recorded. Start with the parts of the network you change most.
Can clients see their own tickets?
Yes. Each tenant has a portal with your branding where clients raise and track requests and see planned work that affects them.
How are tenants kept apart?
Every record carries a tenant, and access is enforced at the data layer rather than in the interface. Cross-tenant reporting is available only to your own staff with the right role.
Can we build our own workflows?
Yes. Workflows are configured, not coded: stages, approvals, SLAs and notifications, with conditions based on any field.
See your queue in Netcosm
Bring an export of open tickets and recent changes and we will show them linked to your network in a demo tenant.